EnglishPolishMagyar

Articles

First Contact Resolution

First Contact Resolution (FCR) is a measure of the effectiveness  with which a company is resolving customer queries. It basically measures the rate at which customer queries are resolved at first contact.


FCR Call Statistics (A)  = (Total number of queries) / (Total number of calls) x 100

(PL)

First Contact Resolution (rozwiązywanie problemów przy pierwszym kontakcie) to wskaźnik mierzący efektywność z jaką firma reaguje na zapytania/problemy klientów przy pierwszym kontakcie.

Statystyki FCR(A) = (całkowity numer zapytań)/(całkowity numer telefonów) x 100

FacebookTwitter

Kontakt

This email address is being protected from spambots. You need JavaScript enabled to view it.
tel: +44 741 480 7431
tel: +48 12 3410069
tel: :+48 509 259 329

Support

If you have any questions or you need support:

we are available Mondays to Fridays from 9 am to 5 pm (CET)

This email address is being protected from spambots. You need JavaScript enabled to view it.
Call us